Class Cancellation & Freeze Policy:

• 12-Hour Cancellation: You must cancel at least 12 hours before class to retain your credit. Cancellations made less than 12 hours before class are not eligible for credit return.
• Late Cancellation Waiver: Members on 8, 12, 16, or 20-class packages are eligible for 1 free late cancel credit per package. You must inform us to apply it; credits are not automatically returned.
• Freeze Policy: For 8+ class packages, members may freeze their package once per cycle (up to 1 week) for travel or medical reasons. Advance notice is required. Not available for 4-class packages.

Studio Access & Hours:

• Access: Valid membership grants access to studio facilities during operating hours. Members must check in at the front desk.
• Hours:
  

  • Sun–Thu: 8:00 AM–12:00 PM & 6:00 PM–8:00 PM
  • Fri: 10:00 AM–12:30 PM
  • Sat: 10:00 AM–1:00 PM & 5:30 PM–6:30 PM

Code of Conduct:

• Treat staff, trainers, and fellow members with respect.
• Harassment, discrimination, or abuse will result in immediate termination without refund.
• Arrive on time; clients arriving more than 20 minutes late will not be admitted.
• Follow studio etiquette:
  

  • Wipe equipment after use
  • Return props and weights
  • Wear grip socks (available for purchase at reception). No bare feet allowed.
  • Refrain from phone use during class

Health & Safety:

• Consult a physician before starting any exercise program.
• CORELAB is not liable for injury, illness, or personal belongings.
• Lockers are available during class.
• Members must follow staff instructions and safety procedures at all times.

Use of Facilities:

• Use equipment as instructed. Misuse may lead to injury and/or liability for damages.
• Only CORELAB trainers may conduct private or group training within the studio.